Have a question or would like to hop on a call? We are here to help.

Frequently asked questions.

Below are some common questions we receive at Rise Medical. If you do not find the answer to your question, please get in touch with Rise Medical's staff to help get your question answered. Schedule a call or send us a message today.
  • What are the cut-off times for next-day shipping?

    Orders placed by 11:00 am CST typically shipped the next day.

  • Is there a minimum order requirement?

    No. Rise Medical Supplies fully recognizes the value of excess inventory that is sitting on your shelf for too long. Please purchase what you need only when you need it.

  • Does Rise Medical Supplies offer free shipping?

    Yes, Rise Medical Supplies offers free shipping on orders over 150 dollars.

  • I can’t find a product I’m looking for. What should I do?

    Please contact us, and we will assist you in your search. 

  • Who are your primary carriers?

    We fully utilize the United States Postal Service, UPS, and FedEx services.

  • What are your hours of operation?

    Our Customer Service Team and Sales Representatives are available 8:00 AM – 5:00 PM CST Monday through Friday.